Updated on August 22, 2022.
We recently received a few reports that batteries were lost after delivery. Possible reasons include:
- The shipping address was incorrect.
- The shipping address was correct, but FedEx delivered to an incorrect address.
- The shipment was lost at a FedEx warehouse.
We strongly suggest choosing a FedEx store near you and having your shipment delivered there for pickup.
Please call the FedEx store first. Not all FedEx stores accept lithium batteries.
Shipping & Delivery Policy
Last updated November 2, 2026
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping & delivery options?
In-Store Pickup
In-store pickup is available for all purchases. Pickups are available Monday–Friday, 10am–5pm PST. Contact us before you pick up.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free FedEx Ground shipping on all orders delivered within the contiguous 48 United States and Washington, DC, with delivery in 3–10 days.
We do not deliver to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO military addresses. Orders with shipping addresses outside the contiguous 48 states and Washington, DC cannot be placed.
Once your order is picked up by the carrier, we will send an email with your tracking information.
Do you deliver internationally?
We do not offer international shipping.
What happens if my order is delayed?
If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated delivery date.
Questions about returns?
If you have questions about returns, please review our Return Policy.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
- Email: sales@sokbattery.com
- Online: Contact SOK